Smart Communities - Mobile Working - Glasgow: Scotland’s 8th City – the Smart City Project Case Study

Project Delivery Staff Undertaking Field Delivery

Description of Activity: Glasgow City Council (GCC) and ALEOs serve 600,000 citizens, 320,000 households, and over 20,000 companies supporting 450,000 local jobs. The city is also visited by 2.2 million people annually and citizens, businesses and visitors use many ‘Glasgow Family’ services - with over 10 million interactions each year. The Smart Communities project aims to maximise the efficiency of staff working in social care and cleansing/environmental services through improved access to data and technology, and to improve interaction for users. To support this, the following activities were undertaken:

  • Application development and testing.
  • Integration to the back office system.
  • A mobile development platform.
  • A functional ICT and service support and development model.
  • Procurement and deployment of mobile devices (Over 2,600 smart phones and associated Apps).
  • Full stakeholder engagement and support

“A smart, connected workforce is key to becoming a Smart City and mobile applications allow us to deliver a better service to the citizens of Glasgow while reducing costs” – Brendan Murphy, Head of Creative Services and Mobile Project Lead, Glasgow City Council / Cordia’

Key Aims / outputs

- Issue: Using technology to create a flexible workforce that is better connected when working away from the office, by providing the information needed in the field, as well as minimising administrative overheads.

- Impact: Deliverables for the Smart Communities project include two x Social Care sector and three x Environmental sector mobile applications. A smart, connected workforce is key to becoming a Smart City and mobile applications allow us to deliver a better service to the citizens of Glasgow while reducing costs.

Additional information

Frontline staff have been involved from the very start of this project, using approaches such as ‘user stories’, and implementation champions.

By adopting agile delivery methods and in co-locating technical staff, systems designers, engagement specialists and management, an approach was developed whereby shared objectives were understood and actively supported, where communication was enhanced, and project delivery was streamlined. This methodology has been branded the ‘App Factory’ approach.

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